Most
of us have had horrible bosses at one time or another. It is amazing
that, even in this enlightened day and age, people who are severely
lacking in decent leadership skills are allowed authority over others in various aspects of life.
When
I was in my twenties, I had a boss/leader who made my life – and many
others lives – hell. For reasons of confidentiality and professionalism I
wouldn't name the person obviously, but this is not t
he first time I've written about
my experiences working for a Christian charity-cum-cult that did a fair
amount of emotional damage to myself and many others.
For
a couple of years I worked for a boss who, on the surface, appeared to be very wise and insightful. She had
the ability to captivate you as she told stories, relating personal
anecdotes and inspirational nuggets of wisdom. Her understanding of her
work was pretty thorough and the way she handled herself in difficult
and challenging situations was remarkable. Not only that, but she was
tenacious and hard-working, always having numerous projects on the go
(often working up until the small hours of morning to get stuff done).
The
problem was, she was a terrible leader. She could give out orders
easily enough, she could strategise and she could work out problems –
but there was a dark side to her that tainted her brilliance. She had a
way with people that meant they couldn't help but open up and confide in
them, allowing her to offer her thoughtful advise and encouragement.
She then used that ability to gain people's trust and manipulate them
for her own, it seems, twisted enjoyment. Often irritable and cross (especially when she was tired), she would take it out on people with varying degrees of rage, whether or not they had made mistakes. This is the kind of boss who would do the 'hot and
cold' treatment with staff: one minute she was friendly, kind and
supportive – the next she was berating you for a minor issue in front of
everyone.
Her control-freakishness hung over everything
we did like a black cloud and woe betide anyone that didn't do things
'her way' (even though, often, 'her way' was hugely ambiguous and
required a significant amount of telepathy to identify correctly).
Gossip was routinely employed to sow seeds of doubt and mistrust while –
officially at least – talking about other people behind their backs was considered wrong.
Staff
appraisals were a time for putting us on
trial for all the things we did wrong in the course of our work. To be fair, it wasn't like this every time, but if you were in the middle of a 'cold' phase,
you would experience the full force of her wrath.
Whilst
her behaviour towards others was bad enough, the fact that she wielded
her diabolical talents all while holding the position of a 'spiritual
leader' is deeply menacing. At one point she was in charge of our work
(as our boss), our home (as our landlord) and our faith - a dangerous
amount of power for such an individual. It's a lot easier to quit a job
because your senior is a total headcase if the company you work for
makes widgets, but when your vocation (or 'calling') is rooted in an
earnestly-held spirituality and religion it's extremely difficult to
walk away from a faith-based outfit. This is especially so when anyone
who 'abandons' the cause is branded traitorous, selfish and not a 'true
believer'.
My worst experience – which is still
horribly vivid even to this day almost two decades later – involved
being used as a scapegoat for a string of project catastrophes that were
(after I'd analysed it afterwards) clearly down to poor management. A
lack of training, supervision and planning had left me floundering in
all sorts of ways and nobody noticed, they just left me to cause
disaster after disaster. I know that I have to take responsibility for
my actions, but it was never my intention to screw things up – there was
no deliberate attempt to do wrong. I just didn't have the support that I
needed and my superiors should have identified that.
I
don't think she was really ever an evil, malicious person per se,
having been responsible for some incredibly kind and selfless things
which were sometimes at great cost to herself personally. I think the
problem lay in the fact she was just so committed to her 'cause' that
she seemed to forget human beings (with thoughts, feelings and free
will) were involved.
Thinking back, there are numerous times when I wish I'd retaliated against all this kooky crap that was going on. When
berating me in front of others I should have just lost it so she could
see how it felt. When giving patronising criticism instead of encouraging feedback, I
should have called her out for being unprofessional. But I didn't,
because I didn't know any better and I didn't have a rebellious bone in
my body.
Interestingly, if I had rejected things earlier,
my life would have probably
turned out very differently. There's a chance that me and wifey would
never gotten married – so, I have at least something to be thankful for.
And it has made me much more wary of control-freak types ... well, kind
of. I actually found myself subsequently involved with two other
individuals who possessed
similar personalities later on in my life, and it took me a while to recognise that it was history repeating itself all over again.
Wifey
and I eventually saw the light and withdrew from everything, basically
going cold turkey from a cult which took years to move on from
emotionally. We weren't the first to leave, but I think we were part of a
'mass exodus' of close allies who'd decided enough was enough. My hope
was that this would jolt her into doing some introspection and
self-analysis, leading her to realise the error of her ways and
endeavour to change.
I've heard on the grapevine that she hasn't changed, however, and that's quite sad. I don't bear any ill-will
towards this person, and I have consciously made the decision to
forgive but I worry about the string of individuals who have come (or will come) across her
path only to walk away damaged and hurt.
It bothers me that someone can have so little self-awareness or desire to improve and that they carry on the same as they always have. Isn't the whole point of leadership, after all, about continuous improvement and self-development?
I guess that's the thing about a horrible boss – they won't or can't change and will always be, well, horrible.